Delivering Happiness: A Path to Profits, Passion, and Purpose
Tony Hsieh, the visionary CEO of Zappos, shares the lessons he learned about building a company culture that delivers happiness to customers and employees alike. From his first ventures to building a billion-dollar company, Hsieh reveals how a relentless focus on culture and customer service leads to extraordinary success.
Key Ideas
Your culture is your brand.
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Notable Quotes
Your culture is your brand.
We decided that our number one priority was company culture. Our whole belief is that if you get the culture right, most of the other stuff - like great customer service, or building a great brand, or passionate employees - will happen naturally on its own.
Don't just focus on the bottom line. Focus on the people.
Happiness is not about the pursuit of pleasure but about the pursuit of purpose.
When you create a company culture that values happiness, everything else follows.
The best companies are those that treat their employees like their most valuable asset.
A brand is a story that connects with people on an emotional level.
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